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IMMEDIATE BENEFITS:
100% Sales & Savings Improvement:
Our goal will be to hit the following benchmarks:
A minimum 10% year-over-year sales improvement.
A minimum 10% year-over-year savings over your current DTC costs.
100% Marketing Efficiency:
Reallocate your savings and increase your marketing spend on promoting your DTC site rather than on Amazon or any other shopping portals.
100% Site and Marketing Ownership:
Own your DTC site and your customer list. Update your site and market to your customers as you wish. iHerb will support web hosting, credit card processing, and customer service.
100% Logistics Outsourcing:
Take advantage of all the benefits of a Globally Recognized Leader in logistics warehousing, picking and shipping orders.
100% Competitive Offers:
Offer iHerb’s amazing values - GMP certified & climate-controlled warehouses, same-day & free shipping for orders over $25 to your customers.
100% Cost Effective and Efficient:
Since your brand will also be listed on iHerb.com, you can use your existing iHerb inventory stored in our warehouses to process your DTC site's orders. No need to pay double or triple for inventory costs, storage and transportation fees.
Global and Synergistic Exposure with iHerb.com:
    Increase your global presence through iHerb programs to accelerate growth across all our channels!
      Your brand and products are listed on iHerb.com - With over 75% of orders global and fast, cost-effective shipping to 185 countries, we are the #1 destination for health and wellness across the world. Marketplace Growth Accelerator Program (MGA) - Expand your brand’s reach through 3rd party marketplace platforms (Amazon, Walmart, Tmall, Rakuten) by working with our MGA team. We list your brand and products on over 15+ marketplaces globally. Your DTC site is supported through the eCommerce Growth Accelerator program (eCommerce Accelerator) - eCommerce Accelerator leverages your inventory and presence on iHerb.com and marketplaces to increase your sales, simplify operations and reduce costs.
    By participating in the eCommerce Accelerator and Marketplace Accelerator, the sales of your accelerator programs will be counted towards your iHerb global sales ranking. This means that the more products that are sold through our Accelerator programs, the more ranking and exposure they will get on iHerb.com which equals greater global sales!
  1. Greater exposure on iHerb.com and your eCommerce Accelerator site will increase indirect global purchasing in local markets.
    Potential customers will read product reviews and Q&A of your product on our iHerb.com and your own eCommerce Accelerator hosted site, and can shop locally through other shopping channels because of delivery speed, price or convenience.
  2. Our innovative global customer review system
    Our innovative review system now generates 10 times more reviews than comparable platforms. We will then share them with your DTC site and all other E-tailers of your brand (Walmart, Target, Vitacost) via google shopping portal, growing the awareness of your products and brand.
A Simple Setup Process:
    Set up your site on Shopify
    We will support the set up of your DTC site on Shopify if it is not hosted there yet. The process is a seamless set-up if you are already on Shopify platform. We will help to ensure that your site is informative and easy to navigate.
    Sync the inventory of your products available at iHerb with your site. Here is an example site we created for our House Brands. It also demonstrates many of Shopify’s functionalities.
    Market and grow your site
    You control the marketing, promotion and brand exposure of your site. Use the time and cost savings from the eCommerce Accelerator program to supercharge your marketing spend and efforts.
    Processing and fulfillment of orders
    Orders placed on your DTC website will be processed and fulfilled by the iHerb team daily. Our team will also handle all customer service-related issues related to the orders placed.
Frequently Asked Questions:
What are the costs associated with this program?
Our eCommerce Accelerator program leverages the global size and scale of iHerb.com, so that our costs are far less than if you were to manage your customer service, process your orders in-house or use an outside 3PL or 3rd party growth accelerator platform.
Who owns the site and customer's list? Will iHerb also promote my products or other products to the list of my customers?
You are the exclusive owner of your entire DTC site, including the list of customers. We will use your customer's information exclusively to communicate with them regarding the orders they place on your site.
Can my DTC site ship to international destinations just as iHerb.com does?
At this time, DTC store setups through the eCommerce Accelerator program are limited to U.S. customers. For global exposure, we will work with your team to list your products and link your brand’s landing page on iHerb.com.
What if we decide to stop using eCommerce Accelerator? Is there a penalty?
There are no penalties if, for any reason, you wish to process your orders in house, or send them to a different channel. We simply ask that you provide a 90 days notice.
Our current site offers an autoship program. Can it be implemented via eCommerce Accelerator too?
Yes, we can support autoship functionality.
My brand already has 1000s of reviews on iHerb.com. Can they be added to my site?
Yes, we will copy all English reviews posted by customers to your site.
Can I offer daily or weekly discounts on my eCommerce Accelerator site?
Yes! You control your marketing, advertising and promotions on your DTC site.
What type of customer service does the eCommerce Accelerator program offer?
As part of the eCommerce Accelerator program, your DTC site will be supported by the iHerb customer service department, which is 24 hrs a day email support. We are to add a live 24 hrs chat soon.
Can I sell other products carried on iHerb in addition to my own brand?
Yes! Increase the revenue of your DTC site by offerring products that you do not currently carry or produce. Through eCommerce Accelerator, you will be able to select from the entire iHerb.com inventory of 30,000+ skus to your online DTC store, allowing you to increase basket size and capture additional customers.
How can we qualify for the eCommerce Accelerator program?
In order to qualify for the eCommerce Accelerator program, your brand must meet the following requirements:
U.S. based companies, with a U.S. direct-to-consumer site only at this time Meets minimum monthly sales volume Carries health & wellness, VMS, beauty, baby or pet product lines Must be a brand that has products listed on iHerb.com or will be listed on iHerb.com. On a case by case basis, the eCommerce Accelerator program may accept brands not currently on iHerb.com.